batji Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") apply to the use of the batji platform and all its services. "batji", "we", "our" refers to the batji online betting and casino platform. "User", "you" refers to any registered member.

batji provides a safe and reliable online betting environment designed specifically for players in Bangladesh. If these Terms change, we will post a notice on the platform and indicate the date of the new version.

1.1 Scope of Application

These Terms apply to all services provided through the batji website, mobile application and any digital channel. This includes sports betting, live casino, slots, card games and other gaming products.

2 Account Registration and Verification

A valid account is required to bet or play on the batji platform. All information provided at the time of registration must be truthful, accurate and complete.

2.1 Registration Process

• Each user may open only one account.
• The account must be opened in your own name — registering under another person's name or a false identity is prohibited.
• You must provide your correct date of birth and may be required to submit a valid identity document (national ID card or passport) for verification.
• Opening multiple accounts from the same device, IP address or payment method is prohibited.

2.2 Account Security

Keeping your login credentials (username and password) confidential is entirely your responsibility. The account must not be shared with or used by any third party. If you suspect unauthorised access, notify our support team immediately.

3 Age Limit and Eligibility

At the time of registration you must confirm that you are at least 21 years old. If it is later proven that a user is a minor, the relevant account will be closed immediately and all deposited funds and winnings may be forfeited.

batji never condones underage gambling. If a minor member of your household has accidentally accessed this platform, please contact us right away.

4 Deposit and Withdrawal Policy

4.1 Deposit Rules

Funds can be deposited on batji using the following payment methods: bKash, Nagad, Rocket and direct bank transfer.

• Deposited funds must come from a payment account registered in your own name.
• Deposits made through third parties are strictly prohibited.
• Once a deposit is successfully processed, your account balance will be updated immediately.

4.2 Withdrawal Rules

• Your account must be fully verified before you can make a withdrawal.
• Withdrawals will be made to the same payment method used for the deposit.
• In cases of suspicious activity, a withdrawal request may be temporarily placed on hold and additional information may be requested.
• If bonus wagering requirements have not been met, the withdrawal process may be delayed.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

batji offers new members a 100% bonus on their first deposit, up to ৳10,000. A minimum deposit of ৳300 is required to receive this bonus.

5.2 General Bonus Rules

• Each bonus has its own validity period and conditions, which will be clearly stated on the promotions page.
• Bonus cash and bonus balance are managed separately.
• A bonus offer is given once per account, per household or per IP address.
• If batji finds evidence of bonus abuse, it reserves the right to cancel the bonus.
• batji reserves the right to change, suspend or cancel any promotional offer at any time.

6 Betting and Gaming Rules

All bets on the batji platform are governed by fair play principles. Users are encouraged to bet responsibly.

6.1 Bet Validity

• Once a bet is confirmed, it cannot be changed or cancelled unless the rules of the specific game state otherwise.
• If a bet is voided due to a technical error, the staked amount will be refunded.
• The rules applicable to live casino and slot games are available in detail within the relevant game interface.

6.2 Results and Payouts

The outcome of all games is determined by certified random number generators (RNG) provided by software suppliers. Winnings will be credited to the user's account immediately.

7 Prohibited Activities

The following activities are strictly prohibited on the batji platform:

• Any form of fraud, deception or dishonest conduct.
• Money laundering or use of illegally obtained funds.
• Playing using bots, automated software or artificial intelligence.
• Exploiting system or software vulnerabilities to gain an unfair advantage.
• Opening multiple accounts to abuse bonuses.
• Attempting to control outcomes by colluding with other players (collusion).
• Harassing or insulting platform staff.
• Operating an account on behalf of a third party.

8 Account Suspension and Closure

8.1 batji's Rights

batji reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or incomplete information.
• Suspicious or unusual transaction patterns.
• Instructions from financial authorities or legal obligations.

8.2 User Rights

You may close your account at any time. A closure request must be submitted via live chat or email. Any remaining valid balance may be withdrawn before closure, however the balance may be forfeited in cases of Terms violations.

9 Privacy and Data Protection

batji places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

Full details of how we collect, store and use your data can be found on our Privacy Policy page. By using this platform you also consent to our privacy policy.

• Your personal information will never be sold to third parties.
• Information is not shared except where required by legal obligation.
• You may request access to, correction of or deletion of your data.

10 Limitation of Liability

The batji platform is provided on an "as is" basis. We accept no liability for the following:

• Loss or missed bets caused by internet connection disruptions.
• Technical errors beyond our control.
• Losses arising from the user's own negligence.
• Failure of third-party software or services.

In any circumstance, batji's maximum liability will be limited to the value of the transaction in question.

11 Responsible Gaming Policy

batji believes that betting is a form of entertainment — not a source of income. We ask all players to game responsibly.

11.1 Self-Control Tools

• Deposit Limits: You can set daily, weekly or monthly deposit limits.
• Loss Limits: You can arrange for betting to stop automatically once you have lost a set amount.
• Break Feature: You can exclude yourself from the platform for a specified period of time.
• Self-Exclusion: You can choose to have your account closed for a fixed period or permanently.

For more information on responsible gaming, visit our Responsible Gaming page.

12 Right to Amend Terms

batji reserves the right to change, revise or update these terms and conditions at any time. For significant changes, we will post a notice on the platform and indicate the date of the change.

Continued use of the platform after any changes means you are automatically considered to have agreed to the new terms. We therefore recommend checking this page regularly.

13 Dispute Resolution

If you have a dispute or complaint, please contact our customer service team first. We aim to resolve all complaints fairly and honestly.

13.1 Complaints Process

• Complaints can be submitted 24/7 via live chat or email.
• Please provide a detailed description of your complaint along with any relevant information.
• We will review your complaint as quickly as possible.
• If unresolved, there is a process to escalate the matter to a higher level.

batji is committed to always resolving disputes fairly and impartially.

14 Contact Information

You can contact us for any questions regarding these terms or the batji platform:

Our support team is always ready to help resolve your issues. The fastest response is available through live chat.