batji's Privacy Policy — Your Information Is Our Responsibility
Protecting the security and privacy of your personal information is batji's top priority. In this policy we clearly explain how your information is collected, used, and kept secure.
Table of Contents
Introduction and Scope
batji is a trusted online betting and casino platform operating for users in Bangladesh. We firmly believe that every user's privacy is a fundamental right. This Privacy Policy applies to the https://batji.cam website and all its associated services.
The topics covered in this Policy include: what information we collect, how that information is used, who it may be shared with when necessary, and what rights you have over your information.
Our platform is for individuals aged 21 and over only. We do not collect or store information from any minors. If we are informed that information from a minor has been collected by mistake, we will take immediate steps to delete it.
Data Collection
batji collects user information through various methods. Details are described below:
2.1 Information You Provide Directly
When you register an account or use services on batji, the information you provide yourself includes:
- Full name, date of birth, and nationality
- Email address and contact details
- Payment information (bKash / Nagad / Rocket / bank account — for transaction verification only)
- KYC documents provided for identity verification
- Content of communications with the support team via live chat or email
2.2 Automatically Collected Information
When you visit our platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time of access and navigation on the site, and page visit patterns
- Referrer URL (the source from which you arrived at our site)
2.3 Transaction Information
Information related to deposits, withdrawals, and betting activity — such as transaction amounts, times, methods, and outcomes — is recorded in our system.
Purpose of Data Use
batji uses collected information for the following legitimate purposes:
3.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing bonuses, promotions, and VIP benefits
- Running 24/7 live chat support in Bengali
3.2 Security and Compliance
- Preventing fraud, money laundering, and illegal activity
- Complying with applicable laws and regulations
- Verifying age (confirming 21+)
- Implementing responsible gambling policies
3.3 Service Improvement
- Improving platform performance and user experience
- Identifying and resolving technical issues
- Planning new services and features
3.4 Communication
- Sending important account-related notifications
- Sending transaction confirmation messages
- Sharing promotional offers and bonus information with your consent
Cookies and Tracking Technologies
batji uses cookies and similar technologies to provide a smooth and personalised experience.
4.1 Cookies We Use
- Essential cookies: Ensure the basic functionality of the platform — maintaining login sessions, storing security tokens, and so on. Without these, the site cannot function properly.
- Functional cookies: Remember your preferences such as language selection, game settings, and similar choices.
- Analytical cookies: Collect anonymous statistics to help us understand which parts of the platform are used most.
4.2 Cookie Controls
You can control or reject cookies through your browser settings. However, disabling essential cookies may prevent some platform services from working properly.
Data Sharing and Disclosure
batji does not share your personal information with third parties as a matter of policy. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer) and technical support. These partners are also required to follow the same standard of privacy policy.
5.2 Legal Obligations
Information may be disclosed in response to a court order, legal process, or a lawful request from a competent authority. In such cases, we provide only the information required for the specific request.
5.3 Fraud Prevention
Information may be shared with relevant authorities to prevent suspected fraud, money laundering, or other illegal activity.
Data Retention
batji retains your personal information only for as long as it is necessary or a legal obligation exists. When determining retention periods, we consider the following:
- While the account is active: all information is retained.
- After account closure: transaction information is retained for the period required by applicable law for financial and legal records.
- KYC documents: retained for the period required in accordance with regulatory authority directives.
Once the required period has passed, we securely delete or anonymise the information.
Your Rights
As a user of the batji platform, you have the following rights regarding your personal information:
7.1 Right to Access
You can find out at any time what information we hold about you. Contact our support team and we will provide you with full details.
7.2 Right to Rectification
If any of your information is incomplete or incorrect, you can contact us to have it corrected.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
7.4 Right to Restrict Processing
In some circumstances you may request that processing of your information be restricted.
7.5 Right to Opt Out of Marketing Communications
You can opt out of receiving promotional emails or marketing messages at any time. However, it is not possible to stop essential account-related notifications from being sent.
Security Measures
To keep your information secure, batji uses industry-standard security technologies and practices:
8.1 Encryption and Technical Protection
- SSL Encryption (SSL/TLS): All information transmitted on our site is protected by high-grade encryption.
- Data Encryption: Sensitive stored information, particularly payment information, is stored in encrypted form.
- Firewall and Intrusion Detection: Our servers are protected by advanced security tools.
8.2 Access Controls
Only authorised staff can access your information, and only for work that requires it. All staff operate under strict confidentiality agreements.
8.3 User Responsibilities
You also have certain responsibilities to help keep your account secure:
- Use a strong and unique password
- Do not share your login details with anyone
- If you notice any suspicious activity, inform our support team immediately
- Make sure to log out after using a public device
Third-Party Services and Game Providers
The batji platform uses software from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers may have their own privacy policies.
For payment processing, the platform is connected to bKash, Nagad, and Rocket. When you transact through these channels, the privacy policies of those payment platforms also apply.
Our platform does not contain links to external websites. However, if any third-party service is integrated, you are advised to read their privacy policy, as our control over those services is limited.
Changes to the Privacy Policy
batji may update this Privacy Policy from time to time. Revisions may be necessary due to changes in the scope of services, new legal obligations, or technical changes.
For significant changes, we will:
- Post a clear notice of the changes on the website
- Update the "Last Updated" date at the top of the page
- Notify registered users by email where applicable
If you continue to use the platform after the updated policy is published, it will be assumed that you have accepted the new policy. If you do not agree with the changes, you have the right to close your account and stop using the service.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will give your matter the attention it deserves.
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
- Mailing Address: batji, Bangladesh
We generally respond to all privacy-related requests within 30 business days. For complex matters this may take a little longer, but we will keep you informed of progress throughout.